ACN has a set of Policies & Procedures which set out what we often refer to as the “rules of the game”. Each Independent Representative agrees to abide by these rules when they sign their contract with ACN. Policies & Procedures describe the way that ACN wants its Independent Representatives to conduct themselves in pursuing the ACN Business Opportunity and building their distributorship, by marketing and promoting ACN’s services to prospective customers and promoting the ACN Business Opportunity to other potential Independent Representatives.
It’s not just about having a set of Policies & Procedures at ACN but it is about actively ensuring that the Independent Representatives are aware of those rules and that, when the rules are broken, there are consequences for those involved (including termination of the Independent Representative’s distributorship) and ACN takes proper steps to actively enforce those rules. ACN Europe has a well staffed Compliance Department in its Amsterdam office tasked with doing just that.
No Excuses for Violations
The ACN rules of conduct are clear. There are no excuses for violations of rules or laws.
ACN has a zero tolerance policy against slamming of customers by its Independent Representatives. “Slamming” is when a representative acquires a customer who has not properly consented to becoming an ACN customer. Slamming allegations will often attract the attention of both telecommunications and consumer regulators but also the police authorities in many countries and ACN will not tolerate any Independent Representative who exposes the ACN business to this kind of risk.
ACN also prohibits its Independent Representatives from making false or misleading or deceptive representations of any kind. This is simply a reflection of the law and applies to everything that an Independent Representative does in connection with the ACN Business Opportunity and it is particularly important in terms of promoting the ACN Business Opportunity to other prospective Independent Representatives. It is crucial that the Independent Representatives properly describe the ACN Business Opportunity and do not misrepresent it.
ACN demonstrates in its own material that success as an Independent Representative is not guaranteed and is the result of an individual’s specific hard work and efforts to achieve success and that not all of the people who join ACN will be successful. That is a fact, and it is important that every Independent Representative also makes that clear when they are describing the potential rewards of the ACN Business Opportunity so that any prospective Independent Representative has a balanced view of the risks of joining the ACN Business Opportunity. Any Independent Representative who does not do so will run the risk of having their distributorship terminated.
It is in the interest of all Independent Representatives to educate themselves on and strictly follow our “rules of the game” as they are the reflection of the laws that govern the operation of our company, and ensure that ACN offers its Independent Representatives a sustainable and credible business opportunity based on honesty and integrity.
