• Fixed Telephony

The network marketing approach ACN uses does not require the huge costs associated with traditional customer acquisition methods (telemarketing, media advertising, corporate sales force), so ACN is able to pass these cost savings to the end users.

Customers can choose an alternative service provider to TDC without having to change their telephone number, dial an access code (prefix number) or plug in a box. This is called ‘Carrier Pre-Selection’ (CPS). It means that all calls will be routed via ACN and will be charged at ACN's favourable rates. (Certain service numbers will still be routed via TDC).

No, there is no inconvenience involved with ACN’s CPS service. You can use your existing telephone, although in most cases tone dialling is required to enable the call to be routed via ACN; calls are sent via a switchboard to the chosen service provider and in general switchboards rely on tone dialling to correctly forward traffic. It may be that tone dialling is not required to use ACN’s CPS service, however ACN cannot guarantee this. Should you not have tone dialling please contact TDC for further information.

Simply dial the telephone number you would like to call. Your telephone line will be switched to ACN’s service for all calls to fixed lines in Denmark, calls to mobile phones and calls to international destinations.

Yes.

Simply complete the Telephone Service Agreement together with an ACN Independent Representative. The representative will send the agreement to ACN.

Yes, simply contact ACN's Customer Services department.

No. ACN cannot offer new subscription installations. You must have subscription service with a provider who is on the TDC network before you cann apply for subscription with ACN.

You should not cancel the subscription service, regardless of whether you are applying for CPS only or for both CPS and Subscription with ACN. You should, however, check the terms and conditions of your current subscription service, especially in the case of any binding periods you have paid for in advance, before applying for ACN Subscription.

If you have an ADSL pay per usage package with your subscription service, you should change to a flat rate ADSL package to enable your subscription service to be transferred to ACN. You should also check the terms and conditions of your contract, especially in the case of any additional payments regarding your ADSL service that you may incur when transferring service to ACN.

If you have any services with TDC which prevent pre-selection with ACN, for example Duet, you should cancel them to avoid your application for service with ACN being rejected. Your ACN Independent Representative will be able to advise you which TDC services prevent pre-selection with ACN, alternatively you can contact ACN Customer Services. 

Yes. If you would only like CPS with ACN please indicate this by ticking the appropriate box on the Telephone Service Agreement. You will benefit from the convenience of one monthly invoice for both line rental and calling costs from ACN and one point of contact for Customer Services if both ACN Line Rental and CPS are ordered.

Yes, existing customers who would like to sign-up for ACN Subscription in addition to their CPS service must use the TSA.

Yes, ACN’s Subscription service is available with all calling plans.

Yes, ACN Subscription is available for both analogue and ISDN2 lines.

Yes. Please ensure that all telephone numbers you would like to be pre-selected to ACN’s service are provided on the Telephone Service Agreement (TSA). If you have more than one account with TDC you will need to complete and sign separate TSAs per account number.

Yes. The lines that you should request Carrier Pre-Selection (CPS) on are the external lines (i.e. the number of lines connected to TDC). For example, if you have 1 line that is a Switchboard with 8 extensions, you should request CPS on the switchboard line.

On the Telephone Service Agreement enter the external line as the main number and enter ALL the underlying numbers to ensure they will also be connected with ACN.

Yes, as long as the payphone is registered in your name it can be pre-selected with ACN. Please be aware that ACN cannot offer a counter or fee allotment so the payment mechanism will no longer function.

No, ACN does not support alarm systems and therefore numbers connected to alarms cannot be pre-selected.

Yes, our Carrier Pre-Selection and Subscription services will not affect your Internet service. You will continue to be billed separately for this service by your Internet provider.

You will receive a welcome letter from ACN.

You will be pre-selected to ACN’s service within approximately 10 working days after we have received your completed Telephone Service Agreement. If applying for ACN Subscription, it will be activated approximately 30 working days after successful pre-selection.

Yes, a 6 month binding period applies for ACN’s Subscription service.

Any additional services you have which are also listed in ACN’s Price List, except for Call Barring, will automatically be transferred to ACN. Any services you have which are not listed in ACN’s Price List will not be transferred. Please note that adult call barring services will be activated on your line by default. Other call barring services can be requested by contacting ACN’s Customer Services department. More information about the additional services available with ACN Subscription can be found in the Additional Services Guide on our website. Please refer to our Subscription Price List for any associated costs.

Yes, adult barring services are activated on your line by default. You can deactivate this by contacting ACNs Customer Services department. ACN also offers barring services for calls to mobile, premium rated and international numbers, and for calls to TDC Meeting Point.

If you have barring services with your current subscription provider they will not be transferred to ACN. More information about the additional service available with ACN Subscription can be found in the Additional Services Guide on our website. Please refer to our Line Rental Price List for any associated costs.

Yes, if you are an ACN Subscription customer you can order the Number Presentation service (by contacting ACNs Customer Services department). More information about the additional service available with ACN Subscription can be found in the Additional Services Guide on our website. Please refer to our Subscription Price List for any associated costs.

If you sign-up for ACN’s Carrier Pre-Selection service only, your current subscription service provider will continue to invoice you for the rental equipment. If you sign-up for both CPS and Subscription, the rental charges will appear on your ACN invoice.

If you are an ACN Subscription customer and would like to return the equipment you are renting from TDC simply contact ACN’s Customer Services department.

Yes.

Yes, your telephone number will be included in the white (residential) and pink (business) pages of the Telephone. Additional listings must be ordered and paid for separately with the publisher of the directory. Please note that customers who have Carrier Pre-Selection only need to contact their current subscription service provider to manage their directory listings.

No, with our bundled ACN Subscription and Carrier Pre-Selection (CPS) service you will enjoy the convenience of one monthly invoice for both your calling costs and line rental. If you apply for our CPS service only, you will continue to receive an invoice from your current provider for your subscription service.

You can expect to receive an invoice every month unless the invoice total is less than kr 22,50 (excl. VAT). In this case the amount will be transferred to the following month's invoice. We will, however, send an invoice at least once per quarter. You will be billed in arrears for your telephone usage and in advance for any monthly recurring fees. Your first invoice will include any monthly fees for both the current and following month.

ACN invoices are itemised by default. If you would like to receive a non-itemised invoice simply contact ACN’s Customer Services department.

In order for the call to qualify as an ACN-2-ACN call (at no per minute charge) the person called has to be an active ACN fixed-line customer. It does not matter which calling plan the person called is using. An active ACN fixed-line customer is defined as having placed at least one call using the ACN fixed-line service during the last 30 days. Calls to data lines (internet, VPN), calls to mobile phones, calls to special services and international calls do not qualify as ACN-2-ACN calls but are charged according to our standard listed rates.

Direct Debit is the most convenient way of paying your bills. By choosing Direct Debit you will benefit from a discount on your monthly subscription service fee. This payment method also guarantees your bills are paid on time so that you will never be charged late payments fees. Your monthly amount due will be taken directly from your account on the 9th of the following month. To pay by Direct Debit simply complete the Direct Debit form and return it to ACN. The form is enclosed with your welcome letter or can be downloaded from our website. Alternatively, a Giro slip is attached to your invoice to enable you to make your payment. 

You can also remit payment by bank transfer using the following details:

Account No: 07008112
Registration No: 5420

It is important that you reference your ACN account number when paying by bank transfer.

If the fault affects incoming calls there may be a fault on the phone line, in which case you should contact your current subscription service provider, which is ACN if you are using ACN Subscription. If outgoing calls are affected you should contact ACN and clearly state when you tried to call and the number you tried to connect to. 

Changes concerning your personal details (such as address for CPS only customers) and calling plans can be made online via www.acneuro.com. For changes relating to your telephone number, (family) name, or the account owner, simply print the appropriate form available on our website and submit it to ACN to request the change. Alternatively, you can call ACN’s Customer Services department.

ACN requires 2 weeks advance notice to ensure the subscription service will be transferred on the requested date. In some cases you will be assigned a new telephone number. Simply print the appropriate form available on www.acneuro.com and submit it to ACN to request the change.

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