• Fixed Telephony

The only thing you have to do is complete the Telephone Service Agreement together with an ACN Independent Representative. The representative will send the agreement to ACN. If you have a conflicting service with Telecom Italia you will need to cancel it.

The network marketing approach ACN uses does not require the huge costs associated with traditional customer acquisition methods (telemarketing, media advertising, corporate sales force), so ACN is able to pass these cost savings to the end users.

With CPS, customers can take advantage of our competitive rates for ALL their calls, as they will be automatically connected to ACN's telephone service. Customers will have the convenience of not having to dial a prefix, or rely on auto dialing, before each call they make.

Yes you will still receive a bill from Telecom Italia for line rental and any calls that have been made via Telecom Italia.

You will receive an invoice every month unless the invoice total is less than Eur 4.98 (incl. VAT). In this case the amount will be transferred to the following month's invoice. You will, however, receive an invoice at least once every 3 months.

Changes concerning your address details and calling plans can be made online (go to Customer Service / Contact Customer Service / Change your ACN account details online). For changes relating to your telephone number, (family) name or the account owner, simply print the appropriate form available in that section of our website and submit it to ACN to request the change.
Alternatively, you can call ACN’s customer service department to make any changes to your account.

No, your contract does not tie you to ACN and you may terminate your contract at anytime.

Yes, please ensure that you write all telephone numbers which you would like connected to ACN on your application. Please also state which numbers are normal analogue numbers and which numbers are underlying ISDN numbers. You can see on your Telecom Italia bill whether you have an ISDN subscription.
If you already have an account with ACN and wish to add a new number simply write to ACN clearly stating your account number and the new number and indicate whether it is an analogue or ISDN number. Please also state whether the existing numbers on your ACN account should be kept active or should be cancelled.

Normally only 1 TSA (Telephone Service Agreement) is required because there is enough room to write all your telephone numbers in the space provided. However, if you have more than 1 account number with TDC you will need to complete 1 TSA per different TDC account number.

ACN can offer its service to customers who have ISDN-2 but not to customers who have ISDN-30. If you have ISDN-2 it is important that all your telephone numbers are given to ACN so that they can all be connected correctly. Please specify which telephone numbers are main numbers and which telephone numbers are underlying numbers when making your application.

Currently ACN does not offer a commercial product to business customers. However, many small businesses are customers of ACN. ACN can service analogue lines and ISDN-2. However, ACN can not service ISDN-30.

You will receive a Welcome letter from ACN and a Welcome to CPS letter from Telecom Italia to confirm that your application has been a success.

Within approximately 16 working days after receiving your complete application form you will be Pre-selected with ACN.

CPS does not cost anything. With ACN you pay for the services and products you use - you do not pay connection or cancellation fees.

Yes, the details on your Telecom Italia bill must match the details on your ACN TSA (Telephone Service Agreement).

Yes, simply contact ACN's Customer Service department.

Yes you can as long as the payphone is registered in your name. However ACN cannot offer metering pulses or advice of charge, so the pay mechanism of your phone will no longer work.

At the moment ACN cannot connect PDG.

Most alarm systems can be CPS’d, but we cannot guarantee that the service will work at all times. The customer must accept all responsibility for the connection.

If you wish to use other telephone companies for your internet service simply put their prefix number in front of your dial up number.

The following calls are routed via ACN: local, national, fixed to mobile, international calls and those Internet calls to national fixed line numbers. All other calls are routed via Telecom Italia.

If incoming calls are affected you probably have a fault on your line. Telecom Italia is responsible for line faults and you should contact them in the first instance. If outgoing calls are affected then please contact ACN Customer Service stating the time you tried to call out and the telephone number you are trying to call.

In order for the call to qualify as an ACN-2-ACN call (free) the person called has to be an active ACN fixed-line customer. It does not matter which calling plan the person called is using. An active ACN fixed-line customer is defined as having placed at least one call using the ACN fixed-line service during the last 30 days. Calls to data lines (internet, VPN), calls to mobile phones, calls to special services and international calls do not qualify as ACN-2-ACN calls but are charged according to our standard listed rates.

Back to top