• Fixed Telephony

Simply complete the Telephone Service Agreement (TSA) together with an ACN Independent Representative. The representative will send the Agreement to ACN. 

When applying for ACN Subscription, it is important that you do not cancel your subscription service with Telenor. Simply complete the TSA and ACN will take care of transferring the service. Any additional services you have with your current subscription service will automatically be transferred to ACN (excludes TouchIn and some specific business services).

If you subscribe to or are a current customer of a subscription service with a provider who is on the Telenor network you can become an ACN Subscription customer. ACN doesn’t offer new installations and we cannot transfer customers who, for example, are connected with Cable operators. If you are a customer of a Cable operator, you would first need to apply for a subscription service with Telenor and then transfer to ACN, by completing the Telephone Service Agreement (TSA).

Yes, simply contact ACN's Customer Service department.

The network marketing approach ACN uses does not require the huge costs associated with traditional customer acquisition methods (telemarketing, media advertising, corporate sales force), so ACN is able to pass these cost savings to the end users.

Currently ACN does not offer a commercial product to business customers. However, many small businesses are customers of ACN. ACN can service analogue lines and ISDN-2. However, ACN can not service ISDN-30.

Yes, if you have subscription with ACN, all calls will be routed via ACN.
For CPS customers, ACN will handle all calls, except calls to 3-digit numbers, 8204xxxx numbers, donation lines, 8294xxxx numbers, Premium Rate and Televoting. These calls will be routed via Telenor.

No, with ACN Subscription you will enjoy the convenience of one monthly invoice for both your calling costs and line rental.
If you are a CPS customer, you will continue to receive an invoice from Telenor for your subscription and calls made via Telenor.

You can expect to receive an invoice every month unless the invoice total is less than kr. 40. In this case the amount will be transferred to the following month's invoice. We will however send an invoice at least once per quarter. You will be billed in arrears for your telephone usage and in advance for any monthly recurring charges. Your first invoice will include the monthly recurring charge for both the current and following month.

ACN invoices are itemized as standard, at no additional charge. Should you no longer want to receive an itemized invoice, simply call ACN’s dedicated Customer Service department

You will receive a welcome letter from ACN.

You will be connected within approximately 10 working days after we have received your complete Telephone Service Agreement.

Yes, the personal details that you enter on the Telephone Service Agreement must match the details on your Telenor invoice.

Yes, for each main telephone number that you would like to connect to ACN’s service a separate Telephone Service Agreement must be completed. The type of line must be specified and if your number is associated with an ISDN line, the underlying ISDN numbers must be entered. If you already have an account with ACN and wish to add another phone number, simply write to ACN and include your customer number and the new phone number that you would like to be connected. Also specify if the numbers on your ACN account should remain activated or if they should be cancelled.

ACN can provide its service to customers who have ISDN-2 but not to customers who have ISDN-30. If you have ISDN-2 it is important that all your telephone numbers are entered on the Telephone Service Agreement to ensure they are all connected correctly. Please specify which telephone number is the main number and which telephone numbers are underlying numbers when completing the Agreement.

All terminals for credit cards can be connected to ACN except those that use the D channel of an ISDN connection. Terminals that use the D channel are a product of Telenor and can not be delivered by ACN.

Yes.

If you would like to order additional services with subscription, simply contact Customer Service. All other changes require that you complete and submit the relevant forms on the Customer Service section of this site.

ACN requires 4 weeks advance notice to ensure the service will be transferred on the requested date. In most cases you will be assigned a new telephone number. Use the relevant form on the Customer Service section of this site.

Yes, you can get access to most Internet suppliers via ACN. ACN’s special Internet prices are applicable for the following number series: 810 07 xxxx - 810 19 xxxx and 815 45 xxxx. To view the prices click here.

If you wish to use other telephone companies for your Internet service simply put their prefix number in front of your dial up number.

Yes, ACN offers blocking for mobile, service numbers, premium numbers and international calls. The services available depend on whether you are a subscription or CPS customer. You can contact customer service to activate blocking after you have been connected. All customers with ISDN connection will automatically have Hacker blocking service at no additional charge.

Yes, if you have subscription with ACN you can order A-number presentation. However, you will need a telephone or a box with supporting functionality to use this service. For all customers with ISDN connection this service is included at no additional charge.

Yes, if you are an ACN subscription customer you can order ACN’s voicemail service. If you are a CPS customer, you can continue to use the voicemail service provided by Telenor.

With ACN’s subscription service your telephone number will be included in the white (residential) and pink (business) pages of the telephone directory. Additional listings must be ordered and paid for separately with the publisher of the directory. CPS customers need to check with their subscription provider.

If the fault affects incoming calls there may be a fault on the phone line in which case contact your subscription provider: ACN if you are an ACN Subscription customer or Telenor if your subscription service is with Telenor. If outgoing calls are affected you should contact ACN’s Customer Service and clearly state when you tried to call and the number you tried to connect t

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