• Fixed Telephony

Simply complete the Telephone Service Agreement and Pre-Selection Request Form together with an ACN Independent Representative. The representative will send both the Agreement and Form to ACN.

Yes, simply contact ACN's Customer Service department.

The network marketing approach ACN uses does not require the huge costs associated with traditional customer acquisition methods (telemarketing, media advertising, corporate sales force), so ACN is able to pass these cost savings to the end users.

No, there is no inconvenience involved with ACN’s CPS service. You can use your existing telephone, although in most cases tone dialing is required to enable the call to be routed via ACN; calls are sent via a switchboard to the chosen service provider and in general switchboards rely on tone dialing to correctly forward traffic. It may be that tone dialing is not required to use ACN’s CPS service, however ACN cannot guarantee this. Should you not have tone dialing please contact TP S.A. for further information.

Simply dial the telephone number you would like to call. Your telephone line will be switched to ACN’s service for all calls to fixed lines in Poland, calls to mobile phones and calls to international destinations. 
Please refer to ACN's Service Availability Reference Sheet for more details.

ACN will handle all calls, except calls to non-geographic numbers such as dial-up Internet numbers. These calls will be routed via TP S.A.

You will continue to receive an invoice from TP S.A. for your line rental and calls made via TP S.A.

You can expect to receive an invoice every month unless the invoice total is less than PLN 8,20 (ex VAT). In this case the amount will be transferred to the following month's invoice. We will however send an invoice at least once per quarter. You will be billed in arrears for your telephone usage and in advance for any monthly recurring charges. Your first invoice will include the monthly recurring charge for both the current and following month.

Yes, simply contact ACN's Customer Services department. There is a charge for itemized invoicing. Please refer to the published rate sheets for details.

Direct Debit is the most convenient way of paying all bills. This payment method also guarantees your bills are paid on time so that you will never be charged late payments fees. The monthly amount due will be taken directly from your account on the due date stated on the invoice. To pay by Direct Debit simply complete the Direct Debit form and return it to ACN. The form is enclosed with your welcome letter or can be downloaded from our website. Alternatively, a Giro slip is enclosed with your invoice to enable you to make your payment, or you can make payment by bank transfer.

You will receive a welcome letter from ACN and a letter from TP S.A.confirming that carrier pre-selection has been activated on your telephone line.

You will be connected within approximately 14 working days after we have received your complete Telephone Service Agreement and Pre-Selection Request Form.

Just dial the freephone number 032 739 99 87 (022 337 33 00 for Netia) from the telephone line that you would like to confirm the pre-selection on and you will hear either of the following messages:

Pre-Selection is active: ‘We inform you that the pre-selection service is active

Pre-Selection is not active: ‘This call cannot be carried out’

Yes, the personal details that you enter on the Telephone Service Agreement and Pre-Selection Request Form must match the details on your TP S.A. invoice.

Yes. Please ensure that all the telephone numbers you would like to be pre-selected to ACN’s service are written on both the Telephone Service Agreement and Pre-Selection Request Form.

Yes, ACN can provide its service to customers who have ISDN-30 lines. It is important that all telephone numbers in the ISDN-30 range are entered on the Telephone Service Agreement and Pre-Selection Request Form to ensure they are all connected correctly. Enter the main number in the first ISDN field and the last number in the range in the other field. Please check your TP S.A. invoice to ensure the correct number is provided as the main number.

No. Call barring options (e.g. international call barring) that you have set up with TP S.A. may no longer work,

If the fault affects incoming calls there may be a fault on the phone line in which case contact TP S.A. If outgoing calls are affected you should contact ACN’s Customer Services department and clearly state when you tried to call and the number you tried to connect to.

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