• Fixed Telephony

In Portugal there are already two other companies with the name ACN, therefore  we have registered the local company as Nacacomunik - Serviços de  Telecomunicações, Lda. To keep things simple, we will say Nacacomunik.

The network marketing approach Nacacomunik uses does not require the huge costs associated with traditional customer acquisition methods (telemarketing, media advertising, corporate sales force), so Nacacomunik is able to pass these cost savings to the end users.

Yes.

Customers can choose an alternative service provider to Portugal Telecom without having to change their telephone number, dial an access code (prefix number) or plug in a box. This is called Carrier Pre-Selection and means that all calls will be routed via Nacacomunik and will be charged at Nacacomunik’s favourable rates.

No, there is no inconvenience involved with Nacacomunik’s CPS service. You can use your existing telephone, although in most cases tone dialling is required to enable the call to be routed via Nacacomunik; calls are sent via a switchboard to the chosen service provider and in general switchboards rely on tone dialling to correctly forward traffic. It may be that tone dialling is not required to use Nacacomunik’s CPS service, however Nacacomunik cannot guarantee this. Should you not have tone dialling please contact Portugal Telecom for further information.

Simply dial the telephone number you would like to call. Your telephone line will be switched to Nacacomunik’s service for all calls to fixed lines in Portugal, calls to mobile phones and calls to international destinations.

If you sign-up for Line Rental with our Carrier Pre-Selection (CPS) service, ALL calls will be routed via Nacacomunik from approximately March/April 2008. Until this time, and for customers of our CPS service only, all calls to fixed lines in Portugal, calls to mobile phones, calls to international destinations and calls to special services not listed below, will be connected and charged by Nacacomunik.

The following call types are not routed through Nacacomunik:

• Internet dial-up
• Emergency calls (112, 117)
• Free of charge calls to operator services (122xxx, 182xxx, 162xxx. Please be aware that not all 16xxx numbers are free of charge).
• All other national and international calls to free services including 800 and 882 numbers.

Calls to these numbers will not be connected or charged by Nacacomunik and will not appear on your Nacacomunik invoice.
Please be aware that calls to Audiotext and Televoting services also cannot be made via Nacacomunik. You can use the Portugal Telecom prefix if you would like to call these service numbers.

Simply complete the Telephone Service Agreement together with a Nacacomunik Independent Representative. The representative will send the Agreement to Nacacomunik.

Yes, simply contact Nacacomunik's Customer Services department.

You should not cancel the Line Rental service with your current provider, regardless of whether you are applying for CPS only or for both CPS and Line Rental with Nacacomunik. You should, however, check the terms and conditions of your current Line Rental service, especially in the case of any binding periods you have paid for in advance, before applying for Nacacomunik’s Line Rental service.

Please also ensure that you cancel any discount packages you have with your current provider. Please note that Nacacomunik’s Line Rental service is currently only available for analogue lines.

Yes. If you would only like CPS with Nacacomunik please indicate this by ticking the appropriate box on the Telephone Service Agreement.

Yes, existing customers who would like to sign-up for Line Rental in addition to their CPS service must use the TSA.

Yes, Line Rental is available with all calling plans.

Nacacomunik’s Line Rental service is currently only available for analogue lines. We expect to be able to provide service for ISDN lines in approximately March/April 2008.

Yes. Most Portugal Telecom standard telephony services for analogue lines can be transferred to Nacacomunik.

Yes. Please note, however, that Portugal Telecom will charge you for any remaining periods that are part of your binding contract.

Yes. Please ensure that all telephone numbers you would like to be pre-selected to Nacacomunik’s service are provided on the Telephone Service Agreement (TSA). 
If you have more than one account with your current provider you will need to complete and sign separate TSAs per account number.

Yes. The lines that you should request Carrier Pre-Selection (CPS) on are the external lines (i.e. the number of lines connected to Portugal Telecom). For example, if you have 1 line that is a Switchboard with 8 extensions, you should request CPS on the switchboard line.

On the Telephone Service Agreement enter the external line as the main number and enter ALL the underlying numbers to ensure they will also be connected with Nacacomunik.

We do not advise pre-selecting private payphones to our service.

Yes, our Carrier Pre-Selection and Line Rental services will not affect your Internet service. If you are using standard telephone numbers rather than internet dial up numbers the calls will be charged by Nacacomunik independent from the tariff you have with your internet provider.

You will receive a welcome letter from Nacacomunik and confirmation from your former provider that your telephone calls and line rental, if applicable, will be transferred to Nacacomunik.

You will be connected within approximately 21 working days after we have received your completed Telephone Service Agreement.

Yes, a 12 month binding period applies.

Any additional services that are currently active on your line, such as Number Presentation, Call Waiting or Call Blocking, will not be transferred to Nacacomunik. You can, however, continue to use these services and Portugal Telecom will continue to administer them on a temporary basis. It is expected that we will be able to provide a “full” service in approximately March/April 2008, meaning that Nacacomunik will assume full responsibility of these services, invoice you for all line rental related charges and be your sole point of contact for any enquiries related to your line.

No, until approximately March/April 2008 Portugal Telecom will continue to manage your listing in the directory enquiry systems. After this time Nacacomunik will assume this responsibility, and be your sole point of contact for making any changes to your listing.

Yes, until approximately March/April 2008 you will continue to receive an invoice from Portugal Telecom for any additional services active on your line, or calls not carried by Nacacomunik. After this time Nacacomunik will invoice you for all line rental related charges and be your sole point of contact for any enquiries related to your line.

You can expect to receive an invoice every month unless the invoice total is less than €3,00 (incl. VAT). In this case the amount will be transferred to the following month's invoice. We will, however, send an invoice at least once per quarter. You will be billed in arrears for your telephone usage and in advance for any monthly recurring fees. Your first invoice will include any monthly fees for both the current and following month.

Yes, you can request itemised invoices for no additional charge on the Telephone Service Agreement, or by simply contacting Nacacomunik’s Customer Services department.

If you were an existing Nacacomunik CPS customer before applying for Line Rental, you will be treated as a new customer of both services for internal systems purposes. As soon as the Line Rental service is activated, you will be ‘cancelled’ in our system for CPS only and re-entered as a new customer of both services. Please be assured that this will not affect your ability to make or receive phone calls or benefit from Nacacomunik’s favourable rates. A charge will appear on the invoice for the monthly fee related to the part of the month remaining following ‘cancellation’. At the same time this amount will appear as a credit on the same invoice, so effectively you are not being charged for this.

Calls are charged per second from the first second. A call set-up fee applies for all calls, where indicated. Please refer to Nacacomunik’s rate sheets for details.

Direct Debit is the most convenient way of paying all bills. This payment method also guarantees your bills are paid on time so that you will never be charged late payment fees. Your monthly amount due will be taken directly from your account approximately 15 days after you receive your invoice. With the welcome letter, you will receive a direct debit mandate, which you can fill out to have your invoice automatically paid to us. For payments made by ATM, Post Office or via Payshop Agents, you can use the payment slip attached to your monthly invoice.

If the fault affects incoming calls there may be a fault on the phone line, in which case you should contact your current Line Rental provider, which is Nacacomunik if you are using Nacacomunik Line Rental. If outgoing calls are affected you should contact Nacacomunik and clearly state when you tried to call and the number you tried to connect to.

Changes concerning your personal details (such as address for CPS only customers) and calling plans can be made online via www.acneuro.com. For changes relating to your telephone number, or in the case of new line installations, disconnecting a line and house moves for Line Rental customers, you will need contact Portugal Telecom to arrange this until approximately March/April 2008 when Nacacomunik will assume full responsibility of your line rental service.

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